Online Returns and Exchanges Policy
At SouthTown Boardsports we sincerely want you to be more than happy with your purchase and online experience with us. We will do everything in our power to accommodate returns and exchanges granted they fall under the guidelines outlined below:
- All returns and exchanges must be put into motion within 30 days of the original purchase date.
- All items must be returned in BRAND NEW condition, with all merchandise boxes, hanging tags, and other items that came attached still intact on the product. If we cannot re-sell it as BRAND NEW we will not take it back.
- Under no circumstances do we allow refunds on the purchase of items marked "SALE", "DISCOUNT", and/or "CLOSEOUT". We will however allow for an exchange under the terms of our exchange policy for these goods if the return is initiated within 30 days of the original purchase date.
- We will not accept boxes and packages returned to us without an Return Authorization Number (RA#) - NO EXCEPTIONS! You can obtain an RA# by contacting us at firstname.lastname@example.org.
- When shipping product back to us you must use a traceable means of shipment - i.e. UPS, Fed Ex, USPS traceable and NO COD's! We are not responsible for lost returns from a customer if they are not sent via a traceable method.
- Please be sure to insure the package for the FULL value when shipping. Be smart, you never know.
- Customer is responsible for all freight costs involved in returning a product to us unless the product is deemed defective by us and an exchange is issued.
- When we receive the product you're sending back it will be subject to a full inspection. After we deem it OK for return we will re-ship your exchanged goods to you FREIGHT FREE on the first exchange. Subsequent exchanges are subject to normal UPS shipping rates that prevail at that time. If the item was returned for a refund we will then credit your original method of payment the amount of the order, less the actual freight costs incurred by us to deliver the goods. For example, even though you place an order that may qualify for FREE SHIPPING, in the event of a refund, we will deduct our full shipping costs from the refund.
- In the event of a return for a refund we will make every possible effort to process your credit as quickly as possible. Once the goods are received and checked in by us, we will issue your credit within 3 to 5 business days. Please also be aware that depending on your bank's policies, it can also take another 3 to 10 business days for the funds to be made available to you. Please contact your bank with any further questions or concerns regarding this.